SLA Management
In modern competitive business world all companies want their web pages and applications to be constantly accessible and high-performing. Any downtime or decreased performance can lessen company's revenue. Since nowadays many companies host their websites and applications at third-party service providers, an explicit Service Level Agreement (SLA) is necessary to ensure high standards of IT services.
Mydatapage offers SLA management features that allow companies to conclude service level agreements and monitor their performance. Such agreements can specify certain levels of availability and preferred response time as well as service level goals. After concluding the agreement, companies can monitor the level of service provided by their hosting service providers. If any SLA violation occurs, it will be immediately disclosed so that companies could take necessary actions to solve the problem.
Service providers, on their behalf, can use the SLA management features to ensure constant delivery of top-level services. They could immediately solve issues and provide a proof of delivered service.
The most important advantages:
- Make sure your business needs correspond to your IT infrastructure.
- Increase the efficiency of IT services and reduce operational costs.
- Support best practices in the industry, for example, ITIL.
- Increase customer satisfaction.
- Improve relationship with your service provider.
